Privacy Policy

1. Introduction

ScaleSynk ("Company", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (scalesynk.in) or engage our BIM consultancy services. By using our website or services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, company name, job title, and other details you voluntarily provide when contacting us, submitting a form, or entering into a service agreement.

Usage Data: Information automatically collected when you visit our website, including IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other diagnostic data.

Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your browsing experience and gather analytical data. You can control cookie preferences through your browser settings.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our website and services • To respond to your enquiries and fulfil your requests • To send you project-related communications and updates • To improve our website, services, and user experience • To analyse usage patterns and trends • To comply with legal obligations and enforce our Terms and Conditions • To protect against fraudulent, unauthorised, or illegal activity

4. Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

• Consent: Where you have given explicit consent for us to process your data for specific purposes. • Contractual Necessity: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract. • Legitimate Interests: Where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. • Legal Obligation: Where processing is necessary to comply with applicable laws and regulations.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers: We may share information with trusted third-party vendors who assist us in operating our website, conducting business, or providing services — subject to confidentiality obligations.

Legal Requirements: We may disclose information where required by law, regulation, legal process, or governmental request.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

With Your Consent: We may share information for any other purpose with your explicit consent.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When personal information is no longer needed, we will securely delete or anonymise it.

7. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right of Access: Request a copy of the personal information we hold about you. • Right to Rectification: Request correction of inaccurate or incomplete data. • Right to Erasure: Request deletion of your personal information, subject to legal obligations. • Right to Restriction: Request that we limit the processing of your data. • Right to Data Portability: Request a copy of your data in a structured, commonly used format. • Right to Object: Object to processing based on legitimate interests or for direct marketing purposes. • Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at hello@scalesynk.in. We will respond to your request within 30 days.

9. Cookies

Our website uses cookies to improve functionality and analyse traffic. Types of cookies we use include:

• Essential Cookies: Necessary for basic website functionality. • Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics). • Preference Cookies: Remember your settings and preferences.

You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any external websites you visit.

11. Children's Privacy

Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information promptly.

12. International Data Transfers

As a remote-first consultancy, your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Your continued use of our website or services after any modifications constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: hello@scalesynk.in Website: scalesynk.in